Table of Contents
ZH SMARTO Smart Pet Feeder User Manual
ZH SMARTO Smart Pet Feeder User Manual
FCC id: 2A525-AFF140
Product Introduction
Main Components
Included Items
We will regularly carry out product improvements to provide better products; If the product illustration is slightly different from the physical product, the latter shall prevail; In this manual, a 4L bucket-shape product is taken as an example.
Instructions for Safe Use
- This product is suitable for dried pet foods or freeze-dried foods with a diameter less than 25 mm and cannot contain any wet foods. Do not add any foreign objects other than pet foods into the food bucket;
- The product is neither allowed to immerse, soak, or rinse, nor be exposed to moisture, high temperature, or direct sunlight;
- It’s recommended to clean its food delivery assembly every other month to avoid debris accumulation;
- The product applies to cats or medium- and small-sized dogs;
- Please use the product indoors and keep it away from fire;
- It’s recommended to put the feeder in a corner or near a wall to prevent it from being toppled over by a pet;
- Please use the original adapter and power cord. While (un)plugging the adapter, do not directly pull the power cord;
- The device only supports TF (MicroSD) cards in FAT32 format. Any MicroSD card in other formats, if inserted, will be automatically formatted by the device. Therefore, please back up your data from the MicroSD card beforehand;
- This product uses 3 No.5 (AA) batteries (alkaline ones recommended). If the feeder is not to be used in a long term, please remove the batteries to avoid electrolyte leakage;
- Do not remove and repair the device by yourself. For any fault or damage, please contact after sales in time;
- This product can be used by people above 12 years old. Children can only use it under the guidance of adults;
- If you need to go out, please check the batteries inside the battery compartment and ensure sufficient battery power (this product only supports alkaline batteries)
Installation Instructions
Although the product is equipped with an anti-slip mat and a suction disc at its bottom to prevent itself from being toppled over by pets, it’s still recommended to put the feeder in a corner or near a wall.
1. Power-on
Insert the power cord into the power port at the bottom, and wait for the device’s circular light to turn on blue, which indicates that the device is powered on normally
2. Battery Installation (the product can work without batteries)
Users can choose whether to install batteries depending on their own needs. The batteries to be used are 3 No.5 (AA) batteries and should be installed at the bottom of the product (the product only supports alkaline batteries)
- Power the feeder with the mains for daily use, and take the batteries only as a backup power supply;
- When the external mains to the feeder is unexpectedly interrupted, the device will automatically switch to be powered by batteries.
- To ensure the long-term normal operation of the basic feeding function as a priority, the feeder will enter the power saving mode.
- To ensure normal food dispensing, other functions, such as light effect, food shortage reminding, and UV sterilization, will be turned off.
Statuses of Indicator Light
- Blue – Constantly on: The device has connected to the network and works normally
- Slowly flashing: The device is connecting to the network
- Rapidly flashing: The device is waiting for network configuration
- Green – Slowly flashing: The device is short of foods
- Red – Slowly flashing: There is an abnormality in the device
Operation Instructions
1. APP Download
For your better use of this Smart Pet Feeder with Camera, please scan the QR code below to download and install the Smart Life APP, followed by signing up and logging in.
2. Network Configuration for Product
Insert the included insertion pin into the small hole beside the power port at the product bottom; press and hold the RESET button for 5 seconds until you hear a voice prompt “Entering network configuration mode”; wait for the system to load; when you hear another voice prompt “Waiting to receive wireless configuration information”, the circular light on the side of the device will flash in blue, indicating that the device is waiting for network configuration.
Interface Navigation
1. Open the Smart Life APP, tap “Add Device” at the center, or tap 
at the upper right corner to select a device to add. Select the “Small Household Appliances” category from the list shown below, and then select “IPC Pet Feeder (Wi-Fi)” from this category. At last, follow the operation steps to bind the device.
“The Smart Feeder with Camera only supports network configuration under the 2.4G Wi-Fi band. Please make sure that the router is operating on 2.4G band during connection; otherwise, the network connection and configuration will fail”
2. Changing the Wi-Fi account and password may cause connectivity issues to the connected device. In this case, unbind the device from the mobile APP and re-configure the network.
* Recommended to wipe the camera every two weeks for a better viewing experience.
- Indicator Light —- Switch on/off the circular ‘ light
- Privacy Mode —- Switch on/off the privacy mode
- IR Night Vision —- Switch on/off night vision
- Volume Settings —- Regulate the call volume
- call Ring — Switch on/off the call ring
- Call Ring Volume — Regulate the call ring volume
- Scheduled Sterilization Settings -——- Set timing for UV sterilization
- Storage Settings — View and manage the memory card
- Video Recording Mode —- Switch on/off local video recording and set the video recording mode
- Detection Alarm Settings —- Set alarm detection
- Factory Settings Restoration —- Restore the ex-factory = default settings of the product
Manual Feeding
By default, press and hold the manual feeding button for 3 seconds to dispense one portion of food (about 15~20 g per portion). You can set the number of portions for manual feeding in the APP.
Removal of Top Cover
Turn the top cover by 90° from the locking position to the unlocking position, and then lift it upwards
Removal and Installation of Food Tray
1. Removal of Food Tray
Lift one side of the feeder food tray, hold the feeder, and pull out the food tray downwards. The removed food tray can be cleaned, and it is recommended to do so every few days, which can effectively protect your pets from chin acne
2. Installation of Food Tray
Align the buckle at the feeder bottom (just below the camera) with the food tray buckle; then, directly insert the food tray and lock it in place
Desiccant Placement
Open the desiccant box built inside the top cover, spread the desiccant flat in the box, and then put the lid on. It’s recommended to replace the desiccant every month
This product supports 16-512GB, Class10 and later memory cards (TF=MicroSD cards)
Find the TF card slot at the feeder’s bottom, lift the soft rubber cover from the slot, and insert the TF card with its metal surface downwards and toward the battery compartment
ZH SMARTO Smart Pet Feeder User Manual
Removal and Installation of Food Bucket
1. Removal of Food Bucket
- Turn the red bar marker on the knob to the unlocking icon (
) to unlock the food bucket, and then take out the food bucket upwards;
2. Tum the top cover to the unlocking position and lift it away
3. Place the food bucket upside down, and hold accessory A and push it out toward the arc
4. Move the top of accessory C toward the arc and then take out accessory C
Before removal, accessories A and B are integrated. Therefore, when you pushed out accessory A, accessory B will be pushed out together with it. In a few cases, accessory C might also be pushed out together.
Removed Accessories
Washing Accessories Regularly
2. Installation of Food Bucket
- Place the food bucket upside down on a table, and push accessory C into the food bucket slot until you hear a click
2. Hold assembly AB firmly, and then invert it (be careful since accessory B is prone to fall)
3. Align the arrow of accessory A with the arrow of the food bucket to put down the assembly vertically
4. Slide assembly AB to the most right until you hear a click, which means that the placement is completed; turn the knob on accessory A and push accessory B in by hand
5. Check that there is no food scattered inside the base. Align the food bucket with the base, place the food bucket down by tilting it slightly forward, then press it down and stabilize it
6. the accessory cannot be pressed down and there is still a gap, tap the Manual Feeding button once and press the top slightly, and the food bucket will then be automatically aligned and stabilized;
Turn the red bar marker on the knob to the locking icon (
) to lock the food bucket.
ZH SMARTO Smart Pet Feeder User Manual
FAQ
- Q: What should I do when I fail to bind a device to the APP?
A:
- Ensure that the device is powered on and waiting for network configuration and the indicator light is flashing fast in blue;
- Check whether the home WIFI network (router) works normally. The device must be added under the 2.4G WIFI frequency band. And then check whether both 2.4G and 5G frequency bands are using the same WIFI name.If yes, it is recommended to use a different WIFI name for the former;
- Ensure that the device, mobile phone, and router are close to each other with no spacing wall or other obstructions between them;
- If your binding still fails, please contact our customer service.
- Q: What should | do when | try to bind a device to the APP but it prompts that “This device has been bound with another device”?
A: This prompt indicates that the device has been bound with another account and you need to unbind it first. For this purpose, insert the insertion pin included in the product into the small hole beside the power port at the device bottom, and then press and hold the RESET button for 5 seconds. The device will be unbound and reset, and now you can log into your desired account to bind the device to it.
- Q: What should | do when the APP suddenly shows that the device is off-line even though the device has been added successfully?
A:
- Check whether the device is powered on normally;
- Check whether the device had been disconnected from the power supply or the network. If yes, please wait for 1 minute and then open the APP again to check the device for its on-line status;
- Check the stability of the network to which the device is connected. For this purpose, connect a mobile phone or a pad to the same network and place it near to the device, and then try to open a web page;
- Check whether the home WIFI network is operating normally or whether the WIFI name and password have been modified. If yes, it’s also necessary to reset the device and add it again;
- If the network is normal but the device is still off-line, check whether too many WIFI connections have been made. Try to restart the router, power off and on the device, and then wait for 1minute to see whether the device can be reconnected; If none steps above work, it’s recommended to remove the device and add it again. If the problem persists, please promptly contact our customer service.
- Q: What should I do when the device has no response to my operation on the APP?
A: Check whether you can surf the Internet on the WIFI network to which the device is currently connected and whether the network is unobstructed. If it’s hard to determine, please try again later.
- Q: Why does the indicator light of the device always flash red?
A: The indicator light flashing red indicates that the food delivery channel is blocked. The user can wash the food bucket.
- Q: Why does the indicator light of the device always flash green?
A: When the food level in the food bucket of the feeder is below the food shortage detection standard, the indicator light will flash green to alert the user to promptly supplement foods.
- Q: Why is the video lagging or blurry?
A: The cause can be unstable or poor network signals:
- If the device is currently connected to an network with unstable or poor signals, it’s recommended to watch thevideo at a different time period;
- Placing the device far away from the router will also cause poor WIFI signals. In this case, it’s recommended to adjust the position of the device
- If the mobile phone is connected to a WIFI or 4G/5G network with poor signals, it’s recommended to have a try at another place.
- Q: Why does my screen become grayscale when I play a video?
A: The screen becomes grayscale as the night vision mode is turned on. When the external light dims to a certain degree, the device will enter this mode, and when the light becomes brighter, it will exit this mode and display colors.
- Q: What should | do when a video cannot be displayed normally or the prompt “Failed to play the video” appears?
A:
- Return to the “Device List” screen on the homepage of the APP and pull down the list for refreshing. Tap the desired device to enter its screen for watching the video, and wait for the video to display. If the video still cannot be played normally, please follow step 2;
- Exit the APP and open it again, and then tap to play the video.
- Q: The APP shows that “There is yet no recorded video available for playback” when | use the playback feature. What is the reason?
A: The reason can be that the device has not stored the recorded video. The device currently supports two video recording and storage modes as follows:
- MicroSD (TF) card storage: Insert a MicroSD (TF) card into the device (16-512GB, Qass10 and later memory cards supported). Select “Memory Card Settings” in the device settings, and select the video recording mode you need, and the device can then record a video and store it on the MicroSD (TF) card. You can now watch the video with the playback feature;
- Cloud storage: Select the cloud storage feature and follow the steps to activate relevant services depending on your own needs. After activation, the device can record a video and store it to the cloud. You can now watch the video with the playback feature.
- Q: When I am out, can I watch my pet(s) at home through the 4G/5G network?
A: You can interact with your pet(s) at home through the 4G/5G network wherever you are.
- Q: What is the reason for echoes and squeals during a two-way call?
A: They are normal phenomena. Placing the mobile phone too close to the device will cause radio interference, which is a common issue among devices with an intercom function on the market, such as security cameras. This issue can be resolved by keeping the mobile phone more than 7-8 meters away from the device or controlling the device remotely.
- Q: Is the device able to be moisture- and insect-proof?
A: There is a sealing ring on the feeder bucket cover, desiccant is spread on the inner wall of the food bucket, the outer side of the food outlet is closed, and a soft rubber barrier is provided on the inner side of the food outlet. Therefore, these can all effectively reduce the risk of dampened food and insect entry.
- Q: Will the device continue to dispense food when the feeder indicates that there is not enough food remaining?
A: When the food level inside the food bucket is below the food shortage detection standard, the APP will indicate that there is not enough food remaining. In this case, the feeder can continue to dispense several portions of food. However, please supplement food in time to avoid depletion.
- Q: The feeder doesn’t perform scheduled feeding when this feature is activated. What is the reason?
A:
- The food dispensing channel is blocked. It’s recommended to remove the food bucket and clean it up. If the problem persists, please see step 2.
- Check the joint between the food bucket and the base. If there is a gap and the food bucket shakes when waved slightly, these indicate that the food bucket is not assembled in place. Please re-install it.
ZH SMARTO Smart Pet Feeder User Manual